Nigeria’s Federal Competition and Consumer Protection Commission (FCCPC) has announced a major investigation into what it described as widespread consumer complaints against leading commercial bank, Guaranty Trust Bank (GTBank) and leading telecommunications company, MTN.
The commission disclosed this in a statement signed by its director of corporate affairs, Ondaje Ijagwu. According to the statement, the FCCPC said the probe is intended to address issues of poor service delivery, exploitative practices and potential consumer rights violations by the companies. The probe will take place between December 3 to December 5.
“The companies will be required to appear before the Commission on designated days to provide information and responses to enable the Commission to make determinations and resolve pending issues promptly,” the FCCPC’s statement reads.
